Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Arranging room service carts in a professional and appealing manner; maintaining an adequate amount of room service supplies 

• A complete knowledge of menu and all related menu items 

• Prepare late-night light fare menu items

• A complete knowledge of the room service process to be able to direct the guest and answer any questions 

• An ability to complete fundamental mathematics 

• An ability to function with the Point of Service System 

• Ability to handle guest concerns and questions in a thorough and professional manner. 

• The position is also responsible for completing other duties as assigned by management.

Qualifications:

• Must be 18 years of age or older 

• Must have a valid driver's license

Knowledge, Skills, and Abilities:

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions. 

• Must be responsible for cash, credit card and room charge handling. 

• Must demonstrate complete organizational skills both in paperwork and work area. 

• Must be able to communicate effectively to co-workers and other staff 

• Must be able to pass the accredited alcohol server test (RAMP) within probation period.

Job Demands:

• Must be able to work varying shifts between 5:00 PM – 2:30 AM, but would also need to be available for all shifts as business levels demand. 

• Must be able to stand, bend, stoop and push up to 40 lbs. 

• Must be able to work in a safe and professional manner. 

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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